Advanced Support - Overview

These advanced support articles are to be followed and attempted only if instructed by our support staff. 

Attempting to perform there operations without the assistance of our support staff will lead to a device that will not be able to connect or stream to GPX Stream servers.

Generating a new authorization code

This article will go through the required steps to disconnect your 7GX encoder from GPX Stream servers and reconnect it. This may be required if your device loses connection to our servers and is unable to reconnect automatically, or if the credentials expire after multiple months of a system being offline.

Performing a firmware reset

In very rare cases, your device may become unresponsive, with a blue light being present in the back of the device, but a blank LCD screen. Performing a firmware reset may restore functionality if there are no hardware issues with the device.