Advanced Support - Generating an authorization code

The following article will provide step-by-step instructions for generating a new authorization code for your 7GX encoder device. In rare cases, particularly if the device attempts to connect to GPX servers without an active data connection, the login information may expire. 
If instructed by our support team only, follow the steps below to restore your connection.

This article is available as a video guide by clicking here or at the bottom of this page.

Step 1 - Power up and connections

Before attempting this operation, make sure you received instructions from our support team to do so. Certain steps can only be done by GPX Stream, and require a support agent in charge of the support ticket.

Power and internet connection

Before you begin, ensure your 7GX encoder is powered up, with the modem connected. This operation requires a valid and active SIM card with an active data plan.

The display on the device must also show the following icon in the top left corner.

This icon appears when a modem is connected to the 7GX encoder and has succesfully connected to a wireless network. However, it is not a full-proof method of determining if the SIM card has an active data plan. Any valid SIM card, whether on an active wireless plan or not, will connect to it's assigned network, and display the symbol above. However, for this process to succeed, the SIM card must have an active data plan through your service provider, and this plan must allow for hotspot data.

Attempting to generate a new code without an active internet connection such, as the one described above, will fail.

Please see our other support articles if you need assistance making sure your SIM card is correctly installed, APN settings are correct, and your Node modem correctly plugged in. 

    Step 2 - Deauthorizing the device

    Once Step 1 is completed, use the black joystick on the right side of your device to navigate the menus as per the instructions below:

    1. Scroll right on the joystick to access the "Main Menu"
    2. Scroll down 6 times on the joystick until "Cloud Setup" is highlighted
    3. Press down on the joystick to enter the "Cloud Setup" menu
    4. Scroll down 5 times until "Deauthorize" is highlighted
    5. Press down on the joystick, and wait for the "Logging Out" message to dissapear
    6. Once the message dissapears, the "Deauthorize" button is replaced by "[Login]

     Step 3 - Generating an access code

    While in the "Cloud Setup" menu, after performing the steps above, the "[Login]" button should be highlighted. Follow the steps below to generate a new code.

    1. Press down on the joystick with "[Login]" highlighted
    2. A message displaying "Getting Code" will appear

    The next steps will help in determining if your device has an active internet connection.

    No Connection Successful Connection
     If the "Getting Code" message disappears, and the screen returns to the "Cloud Setup" menu with the "[Login]" button highlighted, this always means that the device was not able to connect to the internet to generate a new code. Before further diagnosis, the connection issue will have to be resolved through one of the following options:
    • Connect the modem to a Windows computer, while disabling all other internet connections (Wi-Fi, Ethernet,...), and attempt to establish a connection through the modem. (Further assistance on this point is beyond the scope of GPX Stream support, but information can be found online)
    • Try with a different, known-good SIM card inserted in the modem
    • Swap the modem with another, known-good modem and SIM card.

    If the device has an active internet connection, the screen on the device will now show:
    Dev. Code: XXXXX


    When the authorization code appears on screen, please communicate it to your support agent. Keep your device online.

    The support agent will use the code provided to reconnect your device to GPX Stream servers, and instruct you to follow Step 4 below.

    Step 4 - Selecting a company

    Once your support agent reconnects your device using the code you provided, the display on the 7GX encoder will change and display a list of companies.

    1. In the list provided, use the joystick to scroll down to the list item labeled "GPX STREAM LLC"
    2. With the correct company highlighted, press down on the joystick to select it.
    3. Advise your support agent that Step 4 is completed, and keep your device powered on.

    With your device reconnected to our servers, our support agent will verify that all settings are correct, and that your device is configured on the correct server. 

    Upon completion, the support agent will advise that power can be turned off to the system.


    Video Tutorial